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# »Help«

Navigation for the Module

Browser and System Requirements
System requirements
Using Netscape
Using Internet Explorer
Contact Information
Contact CCNMTL

Troubleshooting
Making a page load faster
JavaScript error messages
Broken link or site not found
>> Troubleshooting <<
Making a page load faster
Downloading files and viewing pages mostly depends on your modem's connection speed. You might want to try logging on when fewer people are online—such as late at night or early in the morning. Also, faster computers will be able to display and run applications quicker. If your machine seems to be having problems or you experience delays running Netscape Navigator 7, you may want to download Internet Explorer 5.x/6.x (PC) or 5.x (Mac). As a general rule, Internet Explorer is less memory-intensive than Netscape Navigator.
JavaScript error messages
First, make sure that you are using one of the required browsers for this MSE.
For PC: Netscape Navigator 7 or above OR Internet Explorer 4 or above. For Macintosh: Netscape Navigator 7 or above OR Internet Explorer 5 or above. Second, make sure JavaScript is enabled.
With Internet Explorer, look in "Internet Options–Security" in the "Tools" menu and use the "Custom Level" option to enable active scripting.
With Netscape, look in "Preferences" in the "Edit" Menu and use the "Advanced" option to enable JavaScript.
Broken link or site not found
While we make an effort to keep links to external sites up-to-date, they may change without our knowledge—or be temporarily offline. If you encounter a problem linking to an external site, please e-mail ccnmtl-rcr@columbia.edu with the name of the MSE and a description of the page with the broken link.

>> Browser and System Requirements <<
System requirements
For Windows 98 or later.
64 MB of RAM (128 or higher recommended)
Monitor: 800x600 pixel resolution recommended
Connection: Internet service and 56K modem minimum (this MSE is better viewed with a broadband connection.)
Browser: Internet Explorer 5 or above or Netscape 7 or above. Netscape 6 is not recommended.
Sound Card (if you can hear audio you have a sound card)
Plug-ins: RealPlayer 7 or later, Macromedia Flash Player 5 or later, Adobe Acrobat Reader 5 or later
For Macintosh
MAC OS 8.6 or higher
64 MB of RAM (128 or higher recommended)
Monitor: 800x600 pixels resolution recommended
Connection: Internet service and 56K modem minimum
Browser: Internet Explorer 5.1 or above or Netscape 7 or above. Netscape 6 is not recommended.
Plug-ins: RealPlayer 7 or later, Macromedia Flash Player 5 or later, Adobe Acrobat Reader 5 or later
Using Netscape
The Netscape browser is free. Download the latest version of Netscape and follow the simple download instructions.
Using Internet Explorer
The Internet Explorer browser is free. Download Internet Explorer 5.x/6.x (PC) or 5.x (Mac) and follow the simple download instructions. PC users, please be aware that if you have a previous version of Internet Explorer, it will be overwritten when you download a later version.
Contact Information
Contact CCNMTL
Please direct your comments, questions and suggestions to: ccnmtl-rcr@columbia.edu